Data privacy notice

Protecting your privacy when saving, processing and using your personal data is an extremely high priority at Isbank GmbH, and one which is always taken into careful consideration when conducting business operations.

Encryption of your data

All information that you send to Isbank GmbH in contact and/or application forms is transferred securely using state-of-the-art Internet technology and is used solely for the intended purpose.

Your data is protected from manipulation and unauthorised access by third parties using an encrypted transfer protocol (SSL).

Collection and use of your data

You can usually visit our website without being required to provide us with personal information. We are automatically provided the name of your Internet service provider, the website you visited us from, the pages on our site which you visited, and the date and time of your visit. We analyse this information for statistical purposes and to improve the quality of our website. This data is not tied to any personal information, which means you remain completely anonymous.

Your personal information is only saved when you make the conscious choice to provide such information to Isbank GmbH, such as when requesting information or when entering into a contractual relationship.

Isbank GmbH only uses your data for the intended purpose, i.e. in connection with the services we offer. When entering into a contractual relationship with us, the stipulations of the agreement apply. We would like to explicitly point out that Isbank GmbH employees are bound to the data privacy regulations set forth in Germany’s Federal Data Protection Act (Bundesdatenschutzgesetz).

Your right to information

Isbank GmbH only saves information necessary for conducting bank business, such as that which is required to maintain an account. Pursuant to Germany’s Teleservices Act (Telemediengesetz), as a user you have a right to information that discloses the data Isbank GmbH has saved that is tied to your name or one of your aliases. Consent given to collect, process and use your personal information can be revoked at any time for the future. We will then subsequently delete your personal information.

If you have any questions about the use of your personal information or about data privacy in general, please contact our data privacy agent, who is also available should you have cause for complaint:

Data privacy agent

Isbank GmbH
Rossmarkt 9
60311 Frankfurt
Telephone: +49 (0)69 2990 1161

Information about money transfer transactions

International money transfers and separately ordered express transfers are transferred to the recipient’s bank through the only worldwide financial messaging service, the Society for Worldwide Interbank Financial Telecommunication (SWIFT). Its headquarters are located in Belgium. For the purposes of system security, SWIFT stores its transaction data temporarily in its data centres in the Netherlands and the United States.

The reason for providing this information is a resolution passed by data protection supervisory authorities in November 2006 as a reaction to US agencies accessing money transfer data stored in SWIFT’s US data centres for the purposes of combating international terrorism.

With this notification, the aforementioned register of processing operations is being approved as suitable pursuant to § 4e of Germany’s Federal Data Protection Act.

Frankfurt, 29.1.2009

Isbank GmbH
Data privacy agent