İşbank is a wholly owned subsidiary of Türkiye İş Bankası A.Ş., founded in 1924, which is the largest private bank in Turkey with more than 1,000 branches nationwide. İşbank GmbH was founded in 1992 with headquarters in Frankfurt am Main, and is subject to German law.

İşbank has been active in Europe for over 30 years with all the services and products that you can expect to find at a high-street bank. This includes account management with online banking, instant-access savings accounts and fixed-deposit savings accounts with attractive interest rates, lines of credit and instalment loans, as well as bank guarantees with affordable conditions and mortgages for properties in Europe and Turkey. Furthermore, we offer insurance products from our partner HDI-Gerling-Leben; our Türkisfund, the first mutual fund listed in euros in Europe that invests in Turkey and offers above-average returns; the entire world of payment transactions including transfers to Turkey; and a wide range of products for commercial customers.

İşbank is headquartered in Frankfurt am Main and is active across Europe with 12 branches in Germany and four additional branches in the Netherlands, France, Switzerland and Bulgaria.

As an İşbank customer, your deposits are protected in two ways: As stipulated in Germany’s Deposit Protection and Investor Protection Act, all demand deposits, fixed-term deposits and savings deposits, including registered savings bonds held by individual customers, non-incorporated firms and small corporations, are legally insured in the full amount up to €100,000. This means that deposits with İşbank are also legally insured under this scheme. Similar to most other private banks in Germany, İşbank is also a member of the Federal Association of German Bank’s deposit protection fund. This voluntary protection scheme on the part of private banks is not based on a law, but instead offers compensation payments based on its by-laws, i.e. articles of incorporation.

The deposit protection fund insures all demand deposits, fixed-term deposits and savings deposits, including registered savings bonds issued by ‘non-banks’ up to each institute’s individual insured amount. Deposits with İşbank are currently insured up to an amount of €19,913,000 per depositor. However, the deposit protection fund only covers deposits that are not already protected by the statutory deposit protection scheme.

In order to open an İŞWEB account, we need you to send us the following documents, which can be downloaded from our download centre as PDF files and printed out:

• İŞWEB account application form with Postident form


• Application to use İşbank GmbH’s electronic processing methods (online banking)


• ‘Postident’ form

After completing the form and checking over the information provided, please take the aforementioned documents and a valid identity card or passport to a Deutsche Post branch near you to verify your identity. After Deutsche Post has verified your signature, the documents will be sent to İşbank GmbH on your behalf free of charge. After receiving the documents, we will open your İŞWEB account and inform of your account number in writing. We will also post you a PIN and iTAN list separately for use with İşbank online banking.

The İŞWEB account is free of charge. In addition, the balance of your account will also earn interest. Our current interest rates can be found on our website.

Effective 6 July 2011, transfers to Turkey from other banks that are credited to İşbank GmbH’s collective accounts for the purposes of transferring the funds to Turkish branches of our parent company, Türkiye İş Bankası A.Ş., will no longer be carried out. After this date, any transfers to Turkey that are credited to these collective accounts will not be forwarded, but will be transferred back.

You can easily transfer funds to Turkey at any time from anywhere over the Internet with an İşbank GmbH account.

Furthermore, you can still transfer funds to Turkey by bringing cash and a valid identity card/passport to one of our branches.

The SWIFT code for Türkiye İş Bankası A.Ş. is: ISBKTRIS. This SWIFT code is applicable for all of the bank’s branches in Turkey. You can calculate the IBAN yourself by clicking on the following link (you will need the recipient’s branch number, account number and type of account): http://www.isbank.com.tr/content/TR/Yardim/IBAN/IBAN_Hesaplama-753-306.aspx

The current fees for transferring funds are listed on www.isbank.deunder Terms and Conditions List of services and fees for private customers

To access our online banking site, you will receive a personal identification number (PIN) in a PIN envelope and an iTAN envelope with a list of 100 transaction numbers (iTAN). Both of these envelopes contain your customer ID and participant number.

You agreed to transaction limits for online payment transactions when applying for your account. These limits are specified in your application to use İşbank GmbH’s electronic forms of conducting bank business (online banking). You can change your online banking transaction limits at any time by sending us a signed letter by post.

After logging into our online banking site, you can click on ‘Transfer to Turkey’ and select ‘Status inquiry’. This page will provide you with information about previously submitted transfers to Turkey.

Each transaction (order) must be encoded with a secret iTAN (transaction number). This is your electronic signature. You will be prompted to enter a specific iTAN from your iTAN list with each transaction. The iTAN to enter is selected by our bank server at random.