Contact

Hotline online banking

  • +49 (0) 1802 472 265
    landline cost 6 ct per call / call from cellphone 42 cent per minute max.

    Hotline: Mo.- Fr. 5 pm - 10 pm (weekends and public holidays 10 am - 10 pm)

Contact for lost and stolen cards

Isbank debit card

  • from Germany
    116 116
    24 hours a day / free call
  • 01805 021 021
    24 hours a day / 14 cent per minute landline / from cellphone 42 cent per minute max.
  • from different countries
    +49 116 116
    The amount of fees depends on the prices of the local provider / network operator.

Mastercard

  • from Germany
    0800 819 1040
    24 hours a day / free call
  • from the USA
    +1 800 627 8372
    Calls from mobile networks or not public phones can cause additional costs.
  • from different countries
    +1 636 7227 111
    Call collect from landline, calls from mobile networks or not public phones can cause additional costs.

Complaint Management

Contact in branches

Postal adress and email contact

  • İşbank AG, Zeil 123, 60313 Frankfurt am Main
  • E-Mail: servicecenter@isbank.de

 

Please note: For security reasons, we cannot accept any orders related to account processing, money transfers, standing orders or requests to resend your PIN or online banking TAN list received by email. In these cases, please contact us personally.

Contact

onlineoffline

send
  • Servicecenter

    +49 (0)69 / 29 90 11 99

    Monday-Friday:
    8:30 to 17:00

  • Or visit us at one of our branches:

    go to branch finder