Corona virus

Dear customers,

The loosening of previous restrictions due to the coronavirus pandemic decided by the federal government confirms our decision to immediately return to regular business operations. We want to be by your side in these difficult times when carrying out your banking business.

With strict adherence to the distance and hygiene rules to protect our customers and employees and their families, our branches are now available again with all banking services at the usual opening hours.

  • From May 11th, 2020 our branches will be open to customers during normal opening hours.

    • Monday - Wednesday:         8:30 a.m. - 1:00 p.m. / 2:00 p.m. - 4:30 p.m.
    • Thursday:                             8:30 a.m. - 1:00 p.m. / 2:00 p.m. - 5:30 p.m.
    • Friday:                                  8:30 a.m. - 1:00 p.m. / 2:00 p.m. - 4:30 p.m.

  • Due to the current official ban on contacts and the minimum distance of 1.5 meters, only a certain number of customers can be advised in the branch premises at the same time. In order to avoid long waiting times, we ask you to arrange all non-urgent branch visits with your advisor in advance by phone or e-mail.

Our recommendations for contactless and secure handling of banking transactions:

  • Use our online banking for your daily banking transactions.
  • Make your Turkey transfers online quickly and securely.
  • Use our new "ParaGönder" app on your smartphone (IOS / Android) for your transfers to Turkey.1


Stay healthy.

Best regards,
İşbank AG








1"Para Gönder" is an app that allows you to carry out transfers to Turkey from your smartphone (IOS/Android) without having to go to a branch. The app is available for download. Currently, it is possible to make a transfer from any account - both İşbank account and accounts of other German institutions to Türkiye İş Bankası up to 999 Euro/month. Further information on "Para Gönder" can be found via This link provides information about terms of use, procedure, installation and terms and conditions.