Services

Complaint Managementremember

Your satisfaction is important to us.

The satisfaction of our customers is very important to us. For this reason, we have set up a complaints office to give you the opportunity to criticize and as part of our complaint management respond to your complaint promptly and transparently.

For the submission of your complaint, we offer the following alternatives:

Complaint Submission

  • By E-mail
    Write us through our contact form on the right.
  • By phone
    Call +49 69 29 90 11 25
    or your advisor.
  • By post
    Written complaints must be submitted to:
    İşbank AG, Dienstleistungsbereich, Zeil 123, 60313 Frankfurt am Main
  • Personal
    Via your advisor or in all branches of İşbank AG.

 

Complaint Handling

Upon receipt of a complaint, the complainant will receive an acknowledgment of receipt and the complaint will be processed promptly. Since every complaint is individual, must be examined and requires necessary research, the final result will be communicated to the complainant in an appropriate period of time in oral and / or written form, depending on the complexity of the facts. We hereby try to find a fair and satisfactory solution.

 

Others

The handling of complaints is free. There is always the possibility to direct a complaint to other bodies:

Kundenbeschwerdestelle beim Bundesverband deutscher Banken
Postfach 04 03 07
10062 Berlin

Tel.:
+49 (0) 30 1663 3166
Fax.: +49 (0) 30 1663 3169
E-Mail: ombudsmann@bdb.de
Web: www.bankenverband.de

Bundesanstalt für Finanzdienstleistungsaufsicht (BaFin)
Graurheindorfer Str. 108
53117 Bonn

und

Marie-Curie-Str. 24-28
60439 Frankfurt am Main

Tel: +49 (0) 228 4108 0
Fax: +49 (0) 228 4108 1550
E-Mail: poststelle@bafin.de
Web: www.bafin.de

 

The European online dispute resolution platform

The European Commission has set up an European online dispute resolution platform (OS platform) at http://ec.europa.eu/consumers/odr/. The OS platform may use a consumer for the out-of-court settlement of a dispute arising from online contracts with a company established in the EU.

 

Contact

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Please do not enter confidential data such as bank account numbers. Because the sender is not checked here İşbank does not accept orders for business transactions such as account openings, payment orders, stock exchange orders, changes of address or other business transactions. For orders, please contact your branch directly or use online and mobile banking.