Current warnings

Security alert - new phishing e-mails in circulation

Currently, e-mails with fake sender addresses are circulating, which are addressed to customers. These e-mails attempt to obtain confidential customer data (account number, PIN, TAN).

In addition, more and more fake e-mails from MasterCard and Visa are currently in circulation. In these e-mails, which do not originate from the credit card providers, you are requested to enter personal data such as credit card numbers, card verification numbers or secure codes on a fake website as part of an alleged "data comparison" or "customer verification".

Please note: Isbank AG will never ask you for confidential data such as your account number, PIN or TAN by e-mail or by telephone or SMS, i.e. ask you to return or provide this data or enter access data directly.

Isbank AG will also not send you any e-mails containing a direct link to your online banking log-in!

Security alert - fraudulent telephone calls by alleged Isbank employees

You may receive calls from fraudsters posing as Isbank. In order to deceive you, the callers falsify their telephone number so that it looks to you as if it is really a call from Isbank AG.

In this way, the perpetrator tries to obtain the access data for your online banking.

Please note that we do not request sensitive data (e.g. online banking access data) by telephone.

The following tips for you:

- Do not give out any data and end the call.

- If you have given out data, please block your online banking immediately.

- Get in touch with us.

Security alert - attempted fraud by means of forged letters bearing the sender "Isbank AG"



Fake letters may currently be in circulation in which the name and logo of Isbank AG are misused with the aim of obtaining sensitive customer data, such as account number, card data and associated PINs.

Further information can be found on the following website of the Deutsche Bundesbank.

https://www.bundesbank.de/de/startseite/barrierefreiheit/bundesbank-warnt-vor-gefaelschten-schreiben-614520

If you have already followed the instructions of the fraudsters and entered your personal data, we recommend blocking access to your online banking immediately.