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İşbank AG is a German incorporated company with headquarter in Frankfurt am Main, Germany


Zeil 123

60313 Frankfurt am Main


Tel.  : +49-(0)69-2 99 01-0


Link to our parent company Türkiye İş Bankası A.Ş:

İşbank AG is registered in the commercial registry held by the Frankfurt am Main district court under the number HRB 94361 and is licensed to conduct bank transactions and provide financial services by Germany’s Federal Financial Supervisory Authority (BaFin), Graurheindorfer Straße 108, 53117 Bonn and Marie-Curie-Straße 24-28, 60439 Frankfurt am Main and the European Central Bank, Sonnemannstraße 20, 60314 Frankfurt am Main.

Management Board:

Ayşe Doğan (Member of the Management Board)

Emir Serdar Gülpınar (Member of the Management Board)

Supervisory Board:

Hakan Aran (Chairperson)

H. Cahit Çınar (Vice Chairman)

Sabri Gökmenler

Yavuz Ergin

Ali Tolga Ünal

Utku Ünsal

Banu Altun

Hakan Kartal

Emre Ölçer


DE 114 104 206

The bank is a party to the dispute settlement scheme of the “Ombudsmann der privaten Banken“ ( consumer conciliation board. Through the board, consumers can bring their grievances with the bank for settlement to the ombudsman of the private banks. If the complaint is in connection with a payment services contract (Section 675 et seq. of the German Civil Code (BGB), customers who are not consumers can also appeal to the ombudsman of the private banks. For details, please see the “Rules of procedure for the settlement of customer complaints in the German banking industry“ a copy of which will be provided on request or which is available in the web at The complaint should be addressed in writing (e.g., by letter, facsimile or e-mail) to the customer complaint board with Bundesverband deutscher Banken e. V., Postfach 040307, 10062 Berlin, fax: +49 (0)30 1663-3169, e-mail:

Insurance Services 

İşbank AG (Insurance Mediation Register No.: D-LVOU-UNGHW-47) is registered in the intermediary register as an insurance agent and member of the Frankfurt am Main Chamber of Commerce and Industry with a license according to section 34d (1) of the Trade Regulations (GewO). Information according to section 11 of the Insurance Mediation Ordinance (VersVermV).

Responsible licensing authority (insurance intermediation):

Frankfurt am Main Chamber of Commerce and Industry

Börsenplatz 4

60313 Frankfurt am Main

Phone: +49 69-21 97-0


The entry in the intermediary register can be checked as follows:

Deutscher Industrie- und Handelskammertag (DIHK) e. V.

Breite Straße 29

10178 Berlin

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