Cash withdrawal in Germany and abroad at any ATM
Cash withdrawal in Germany and abroad at any ATM
No fee for cash withdrawals at any İşbank ATMs
Cashless shopping
Remain financially flexible around the clock with the İşbank debit card.
In the event of loss or theft, you can freeze your card simply by calling a dedicated hotline:
For Germany 116 116 (24 hours available / for free)
Or 0180 / 5021021 (24 hours available / with costs)
For other countries +49 30 / 4050 4050
Free Cash Service with the İşbank-Girocard
The ATMs in our branches are available for a free cash service. In addition, you can use the ATMs from Euronet's existing network for free cash withdrawals with İşbank Girocard. Euronet has over 2,000 ATMs throughout Germany and is one of the country's leading ATM operators.
In addition, you can easily cash back in well-known supermarkets with your İşbank Girocard. From a purchase value of at least 10 to 20 EUR you can withdraw up to 200 EUR free of charge.
Remark:
Our cooperation with Cardpoint has been ended.
Starting from 29.09.2023, fees will be charged for cash withdrawals with the İşbank Girocard using the Cardpoint GmbH network.
Fees of the ATM Operators
These fees may be charged by any ATM operator for cash withdrawals - directly to the customer wishing to withdraw the cash. The additional fee is always displayed before the payment at the ATM. As a customer, you can then decide whether you want to pay the fee or cancel the process for free. Please note that if you use your İşbank Girocard to withdraw cash from an ATM belonging to the Association of German Banks, the cardholder will be responsible for any fees incurred.
| İşbank debit card (annually) | free of charge |
| Provision of a replacement card at the customer’s request | |
| Change of the name of the cardholder | free of charge |
| Change of the account initiated by the customer | free of charge |
| In case of damage or loss which is not in the responsibility of the bank | 10,00€ |
| Freezing the debit card at the request of the customer | free of charge |
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